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COMMON QUERIES

APPAREL PRINTING ORDERING PROCESS

Because apparel is customized, I do require full payment before ANY production start, including concept design. After payment is received, a digital proof is provided for your approval within 48 to 72 business hours (excluding weekends). The customer is allowed two revisions on all work. If customer is not satisfied after two revisions, a $5-$10 additional revision fee will be imposed per revision. Revisions include, but are not limited to, fonts, color, sizing, layout.

Once approved, most apparel is completed within 7 to 10 business days (10 to 14 days for silk-screened and embroidered apparel)... Excludes weekends.

We do accept rush orders when we are capable of producing them. Please ask a sales associate before assuming we can provide you with this service. You may not cancel a rush order once your order is placed.

WHAT'S YOUR TURN-AROUND TIME? (NON-APPAREL ITEMS)

Creating a logo should typically allow 3-4 weeks for completion. For smaller printed items such as business cards, flyers, promotional gifts (coming soon) you can expect 1-2 weeks for completion.


Depending on the difficulty and requirements of each project, that timeline could fluctuate. If you need a project completed in a shorter time-frame, I offer a rush service. It should be noted when you originally place your order.

HOW MUCH DO YOU CHARGE?

Pricing is dependent on many variables - each project is unlike the next, and for that reason I offer tailored price quotes. You'll receive a quote before anything begins.


An hourly rate is available for select projects - let's discuss!

HOW DO I PAY?

I accept PayPal, check, and direct deposit. *2.9% service fee for PayPal

DO YOU PRICE MATCH?

Price matching only works for items that are identical. Since no two designers or projects are the same, it’s not really fair to demand, “So and so only charges $400 for a logo design, why don’t you?”


There are various reasons why one designer may charge $400 for a logo, and another charges more (i.e. time spent on projects, level of experience and expertise, quality of the product and service, etc). Graphic design is like any other service industry; the pricing is based on a value of “worth”. It is up to the buyer to determine whether or not the price justifies the worth.

THE DIFFERENCE BETWEEN A LOGO, IDENTITY & BRAND

Outside of the graphic design community (and even inside!) there are some misconceptions between the words logo, identity, and brand. It's easy to mix the three around since they can convey similar meanings. Below I list out some key differences between them, and why it's important.


A LOGO IS

  • The simplest form of who you are.

  • Your foremost identifier.

  • A mark, icon, emblem, badge or monogram.


AN IDENTITY IS

  • Marketing collateral.

  • Anything that visually represents your brand.

  • A website, online advertising, or even audio.

  • Stationary (letterhead, cards etc...).


A BRAND IS

  • A concept, not an object.

  • An emotional perception of who you are as a whole.

  • The personality of your organization.

  • How people think and feel about you - their gut feeling.

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